Privacy Policy

1. Introduction

Welcome to GoldVedic Naturale. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, phone number, email address (optional), and shipping address when you create an account or place an order.
• Payment Information: Payment details are processed securely through Razorpay. We do not store your card or bank details on our servers.
• Order Information: Details of products you purchase, order history, and delivery preferences.
• Device Information: Browser type, IP address, and device information collected automatically when you browse our website.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery.
• Send you order confirmations, updates, and delivery notifications via SMS.
• Verify your identity through OTP-based phone authentication.
• Improve our website, products, and customer service.
• Communicate with you about promotions, new products, and offers (with your consent).
• Comply with legal obligations and resolve disputes.

4. Information Sharing

We may share your information with:

• Delivery Partners: To fulfill and deliver your orders.
• Payment Processors: Razorpay processes your payments securely.
• SMS Service Providers: To send OTP verification and order updates.
• Legal Authorities: When required by law or to protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information. Your passwords and OTPs are encrypted using industry-standard hashing. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use essential cookies and local storage to maintain your authentication session and shopping cart. These are necessary for the website to function properly. We do not use third-party tracking cookies.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and personal data.
• Withdraw consent for marketing communications at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Phone: +91 70417 90470
• Email: goldvedic13@gmail.com
• Location: Gujarat, India